LaoAirways
Terms Of Use
Conditions of website use
By accessing and using our website for any purpose of searching, referencing or booking, you acknowledge that you’re fully understanding and accepting, as well as agreeing not to violate our Terms and Conditions.
We recommend you to read the following terms and conditions carefully before purchasing our products. If you object to any of it please leave this website immediately.
Please also be noted that LaoAirways reserves the rights to cancel or terminate any booking if it’s in such case:
• (i) required by law.
• (ii) payment is not made in time.
• (iii) ticket availability issues.
• (iv) system errors or any technical problems that may cause us in processing customer’s request.
Acting as a travel agency, beside the ticket fare, ticketing fee and service fee should be collected per passenger on each flight and ticket price is not the same with other websites.
All information on this site is conducted and belongs to https://www.laoairways.org, which should not be used, copied, changed or modified by any individual or organization. Failing of this condition shall be involved to law.
I. RIGHT TO REQUEST PASSENGER’S PERSONAL INFORMATION
As an online ticket agency, we reserve the right to ask you to provide the following additional information to prevent the risk of fraudulent transactions:
- Payment card: You may be requested to provide photos of card (both sides) which are covered Card secure Code (CSC) and the middle numbers, reveal first 6 digits and last 3 digits.
- Passport: You may be requested to provide the passport photos of both passengers and the card holder.
In case, after requesting or contacting many times but still not receiving the requested additional information, we reserve the right to cancel or terminate the paid booking.
These requests are for the purpose of protecting customers' benefits and preventing fraudulent transactions according to the request of international card organizations.
II. BAGGAGE
1. Free Baggage allowance
The free of charge Baggage must be subject to the conditions and limitations of each Airline and Our Regulations and are detailed in our baggage page.
2. Excess Baggage
You will be required to pay a charge for the carriage of Baggage in excess of the free Baggage allowance. The payment terms are shown in Our Regulations.
3. Items unacceptable as Baggage
The following items which in a passenger’s possession may be considered as weapons or dangerous objects and are not accepted as carry-on baggage:
- Compressed gases (flammable, non-flammable, and poisonous) such as butane, oxygen, propane, aqualung cylinders
- Corrosives such as acids, alkalis, and wet-cell batteries
- Etiologic agents (bacteria, viruses, etc.)
- Explosives, munitions, fireworks, and flares
- Flammable liquids and solids such as lighter or heater fuels, matches, and articles that are easily ignited
- Radio-active materials
- Oxidizing materials such as bleaching powder peroxides
- Poisons such as arsenic, cyanides, insecticides, weedkillers
- Other restricted articles such as mercury, magnetized material, and offensive or irritating materials. Medicinal and toilet articles in limited quantities that are necessary or appropriate for the passenger during the journey, such as hair sprays, perfumes, and medicines containing alcohol may be carried.
For passenger safety, the airline does not allow these dangerous goods in checked baggage, carry-on baggage and on one’s person on all flights except for some special cases. Passenger should contact to us via 24/7 supporting email: booking@laoairways.org for more specific advice.
4. Right to refuse carriage
The airlines may refuse to carry as Baggage the items described in Article 3, and they may refuse further carriage of any such items upon discovery that it is included in your Baggage. Unless advance arrangements for its carriage have been made with us, we may carry on later flights Baggage, which is in excess of the applicable free allowance.
- The airlines may refuse to accept Baggage as Checked Baggage unless it is properly and securely packed in suitcases and suitable containers to ensure safe carriage with ordinary care in handling.
For code-shared flights or connecting flights, the airlines shall not check through Baggage for other code-shared carriers where they do not have an interline agreement with them. Therefore, please check in advance with us or other carrier if they have an agreement with the airline to know if your baggage can be checked through. If there’s no agreement between both airlines, you are responsible for clearing your Baggage and having it checked-in and re-tagged for the next flight. In this case, the airlines are not liable for any Damage to you and to your Baggage. For further supports, kindly contact the carrier.
We many cancel or suspend your use of our booking facility at any time without notice for suspicious booking ; such as, high risk of fraudulent information.
5. Search & Scan
For reasons of safety and security the airlines may request that you permit a search and scan of your person and a search, scan or x-ray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in Article 3. If you are unwilling to comply with such requests, the airlines may refuse to carry you and your Baggage. In the event a search or scan causes damage to you, or an x-ray or scan causes damage to your Baggage, we shall not be liable for such Damage unless due to our fault or negligence. We shall not be responsible for items kept by you or in your baggage, which are seized by security staffs subject to international rules or State Authority Regulations even such items are seized, destroyed or handed over to us.
6. Checked baggage
The checked baggage regulations must be subject to the conditions and limitations of each airline and Our Regulations and are detailed in our baggage page.
| FLIGHT ROUTE | ECONOMY CLASSES | BUSINESS CLASSES | ||
|---|---|---|---|---|
| Adults | Children | Adults | Children | |
| I. ALMOST ROUTES | 20kgs | 10kgs | 30kgs | 10kgd |
| II. SPECIAL ROUTE | ||||
| 1. Luang Namtha (LGX) - Vientiane (VTE) v.v - Oneway fare | 15kg | 10kgs | 15kg | 10kgs |
| 2. Oudomsay Airport (ODY) - Vientiane (VTE) v.v - Oneway fare | 15kg | 10kgs | 15kg | 10kgs |
*** Note:
- Each passenger is only allowed to check one piece of baggage, with a maximum dimension of 158 cm per piece.
7. Hand baggage
a. Each passenger is allowed to bring 1 piece of cabin baggage with a maximum weight of 7 kg and the sum of the three dimensions shall not exceed 115 cm (30 cm x 60 cm x 18 cm) or (12 x 24 x 7 inches).
The airline may refuse carry-on baggage and may require the passenger to check in baggage if it exceeds the quantity, weight, and dimensions specified above.
Special case: For the Route Luang Namtha (LGX) - Vientiane (VTE) v.v and Oudomsay Airport (ODY) - Vientiane (VTE) v.v for OW fare, maximum hand baggage is 5 kg.
b. In addition to the standard hand baggage allowance, each passenger can bring the following items free of charge:
- A handbag, pocketbook, or lady’s purse, i.e., which is appropriate to normal traveling dress and is not used as a container for the transportation of articles that would otherwise be regarded as baggage.
- An overcoat, wrap, or blanket
- An umbrella or walking stick (except one with a metal-filled sharp pointed end)
- A reasonable amount of reading materials for in-flight reading only
- Infant’s food for consumption in flight
- Infant’s carrying basket or bassinet
- A fully collapsible wheelchair
- A pair of crutches and/or braces or another prosthetic device for the passenger’s use.
***Note: If your journey involves a connection to another carrier (s), you are advised to check with these carriers for details of their policies and ensure compliance.
III. RESERVATION
1. Seating
We will endeavor to honor advance seating requests. However, we cannot guarantee any particular seat. We reserve the right to assign or re-assign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety, government regulatory, health or security reasons. We will make reasonable seating accommodations for Passengers who need our assistance in accordance with applicable law.
2. Service charge when space not occupied
Except in the case of travel on non-refundable fares, a reasonable service charge, in accordance with Our Regulations, may be payable by you if you fail to use space for which a reservation has been made.
3. Ticketing time limits
If you have not paid for the Ticket prior to the specified ticketing time limit as advised by us or our Authorized Agents, we reserve the right to cancel your reservation.
4. Reservation requirements
We will record your reservation(s). Upon request, we will provide you with written confirmation of your reservation(s). Certain fares have conditions which limit or exclude your right to change or cancel reservations. You should check the conditions that apply to your fare and we are not responsible for your failure to do so.
5. Service charges
Beside the base fare, taxes and service charges (airlines fuel, passenger service charge, ticketing fee...) will be included in your ticket price.
6. Cancellation of onward reservations
Please be advised that if you do not show up for any flight without advising us in advance, the return flight will be automatically canceled due to passenger did not on board for the departure flight.
7. Modification and Waiver
None of our employees, agents or representatives has authority to modify, change, or waive any provision of above-mentioned conditions. We reserve the right to modify, change or update above-mentioned conditions without prior notice. This kind of modification shall not be applied or affected to prior carriage.
8. Schedule Change
You’re recommended to recheck your flight details before your departure time to ensure you’ll not be missing any schedule change/delay from us.
Please contact us 24 hours prior to your departure time via our supporting email: booking@laoairways.org
You’re also recommended to check your mail boxes (inbox, spam, junk) before your departure date to ensure you’ll not be missing any updates from us.
If different time between original departure time and new departure time is below 3 hours, no fully refund request is accepted.
If different time between original departure time and new departure time is 3 hours or above, fully refund request is accepted.
9. Personal data
As an online booking agent we may use and disclose your personal information to third party that performs services such as LaoAirways or codeshares partners of LaoAirways (depend on each carrier). We may also share your information:
(i) to identify of fraud or error,
ii) to investigate, prevent, or take action regarding illegal activities,
(iii) to seek your feedback regarding our relationship with you, (iv) to protect our rights and safety,
(v) to third parties for the purpose of marketing and servicing our relationship.
The third parties that we share the information must protect it and must only use it for the purpose for which it was collected. However, we’re not responsible for ensuring this.
Other than above, we will not disclose your information without your acceptance unless required by law.
10. Reconfirmation of e-ticket received
If you do not receive e-ticket (s) within 24 hours after payment made, please reconfirm by contacting us through our 24/7 supporting email: booking@laoairways.org
We will consider your silence as receiving of our e-ticket email confirmation and should be no claiming upon that.
11. Cancellation
Please contact us as soon as possible if you can’t travel as planned for cancellation/change to reduce the cost. If you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations with charges and refund you if your ticket class is allowed.
Some ticket classes are not allowed for cancellation or refund according to our Fare Rules and Regulations. You’re recommended to check our Fare Rules or email to booking@laoairways.org for further advice.
12. Modification
We reserve the right to modify, change or update above-mentioned conditions without prior notice to ensure all information is matched up with the Airlines’ information. This kind of modification shall not be applied or affected to prior carriage.
13. Security
To protect your privacy and confidentiality, our engineers are standing by 24/7 to deal with any problem that suddenly occurs. Additionally, we also regularly review and upgrade our security system and encryption technologies. All personal information is well managed to avoid any loss, misuse, alteration or destruction.
IV. FARE RULES
Depending on our the fare type and regulations, you may request to cancel or change your current ticket to another travel date or flight title with the same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fees and change fees as follows.
| CLASS | CANCELLATION/REFUND | CHANGE | REROUTE | NO-SHOW | ||
|---|---|---|---|---|---|---|
| BEFORE DEPARTURE | ON/AFTER DEPARTURE | BEFORE DEPARTURE | ON/AFTER DEPARTURE | |||
| Economy Promotion | Not permitted | Not permitted | Permitted with fee | Not permitted | Not permitted | USD100 |
| Economy Silver | Not permitted | Not permitted | Permitted with fee | Permitted with fee | Not permitted | USD100 |
| Economy Gold | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | USD100 |
| Business | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | USD100 |
Note:
- Name change: Not permitted. Please go to the refund process instead.
- Ticket transferred to another passenger: Not permitted.
- Misspelling name: Must be the same person and apply the same fee as a refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector.
- Cancellation: Refundable with Fee for Totally Unused Tickets; Non-Refundable for Partially Used Tickets
- For tickets with a combination of different fare products, the most restrictive set of fare rules should apply to the entire itinerary.
- Ticketing fee, Taxes, and Airport fees are not refundable in any case
- In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.
Government-imposed taxes and fees collected by us as part of the total price you have paid for air transportation may be subject to post-purchase price increases beyond our control. If such taxes or fees increase or if a new government-imposed tax, fee or charge is imposed after we have issued your ticket, the Airline reserves the right to collect at the aiport any such new taxes and fees or any difference between the amount previously collected for such taxes and fees and any government-imposed post-purchase increase in the amount of such taxes and fees.
Specific fare rules may vary and differ from the general fare rules and should be provided on request by contacting us through 24/7 supporting email: booking@laoairways.org.